Release date: [16.12.2022]
[Special Reminder] Welcome to the website provided by Sennheiser Electronic (Beijing) Co., Ltd.! The usage of this website is on the condition that you accept all the terms of this Policy. Please read carefully before using the website (https://en-cn.sennheiser.com/) (Children under the age of 14 should read with parents or legal guardians) and understand this Policy (especially the terms marked in bold/bold underline) to make an appropriate choice. When you agree to this Policy, it means that you have agreed to our processing of your personal information in accordance with this Policy.
In this Policy, “Sennheiser”, “we”, “our” or “us” refers to Sennheiser Electronic (Beijing) Co., Ltd.
1. Preliminary remark
This privacy policy applies to the websites of Sennheiser Electronic (Beijing) Co., Ltd. Different privacy policies texts may apply on other third-party servers and websites.
Sennheiser takes the protection of personal data very seriously. For this reason, we would like to inform the users of our website what data is stored and how this data is used. The data protection regulations oblige us to handle user data properly and appropriately. We will not use your data for purposes other than those stated.
Sennheiser is subject to the provisions of the Chinese Personal Information Protection Law (PIPL) and has taken appropriate technical and organizational measures to ensure that the regulations on data protection are observed.
2. Data Controller/Processor
Sennheiser Electronic (Beijing) Co., Ltd.
Address: 1103C, 11th Floor, 3rd-24th Floor, Tower 01, Building 5, Yard 19, Dongfang East Road, Chaoyang District, Beijing
Please note that there may also be third-party content on our websites for which Sennheiser is not responsible for in terms of data protection and other responsibilities.
3. Data Protection Contact
If you have any questions about data protection and this privacy policy, you can contact Email: [email protected]
4. Handling of personal data/information
Personal data or personal information refers to all kinds of information related to identified or identifiable natural persons recorded by electronic or other means, excluding the information processed anonymously. A natural person is considered to be identifiable if they can be identified directly or indirectly, in particular by means of assignment to an identifier such as a name, an identification number, location data, an online identifier or one or more special features.
The handling of personal information includes the collection, storage, use, processing, transmission, provision, disclosure and deletion, etc. of personal information.
5. Use of the website and creation of log data
5.1 Description of data processing
Every time a user accesses a Sennheiser website and every time a file is called up, data about this process is stored in a log file. Depending on the access log used, the log data record contains information with the following content:
• IP address of the requesting computer
• Name of the requested file
• Date and time of the request
• Access methods/functions desired by the requesting computer
• Access status of the web server
• the URL from which the file was requested
• Operating system and browser type or browser settings
No usage profiles are created in which IP addresses and personal data are linked. Something else only applies if this is presented separately in this privacy policy.
5.2 Purpose of data processing
The personal data is used exclusively for the purpose of providing the content technically, identifying and tracking unauthorized access attempts/access to the web server, and for statistical evaluations such as visitor numbers and page popularity. The evaluation is only carried out by authorized personnel.
5.3 Duration of data storage
Your personal data will be deleted as soon as the purpose required for processing has been achieved. Different retention periods may arise due to legal requirements.
Regarding the use of the website, your data will be deleted after the end of the session, unless otherwise specified.
6. Use of cookies
6.1 General
As part of your visit to our website we use cookies to guarantee you an optimal website experience. This allows us to measure website traffic, best rank popular products and services, and display interest-based advertising on our website, social media, and partner websites.
Cookies are small text files that are stored on your end device by our web application and through which we can recognize your internet browser.
Cookies that are necessary to enable the core functions of our website (so-called “essential cookies”) are placed automatically. Common Internet browsers are set to automatically accept cookies. However, you can deactivate them or set your Internet browser so that it informs you about the use of cookies.
All other cookies are only placed after you have given your consent.
If essential cookies are deactivated, we cannot guarantee that you will be able to use all our services without restrictions. The deactivation of non-essential cookies, on the other hand, has no influence on the usability of our website.
The cookie data is not used to identify you personally.
Depending on how long they are stored, cookies can be divided into session cookies and permanent cookies. Session cookies are only stored on your system until you close your current browser session. They serve to allow you unrestricted use of our services for the current visit to our site. This data is anonymized so that you are not personally identifiable.
Persistent cookies are stored on your end device for longer than your browser session.
As part of the Usercentrics Consent Management Tool, you have the option of deciding on the use of specific cookies. You can also subsequently change decisions made or revoke consent that has already been given.
You can find more information on this and the cookies used in our cookie settings.
6.2. Usercentrics consent management tool
On our website we use the consent management tool "Usercentrics", which is provided by the company Usercentrics GmbH, Sendlinger Str. 7, 80331 Munich (hereinafter referred to as "Usercentrics"). A corresponding data protection contract with Usercentrics is in place.
The tool is used to transparently display the cookies used and to decide about their specific use by granting consent.
You can find more information about the processing of your personal data by Usercentrics in our cookie settings.
7. Contact, comment function, chat function, e-mails
7.1 Description of data processing
When using the contact form or contacting us via email, personal data is processed. The data entered is transmitted to Sennheiser. By using the comment function, the entries are displayed with the specified name on the website.
We also provide a chat function for the transmission of messages. We use the "iAdvize" software for this, which is provided by the company iAdvize SAS, vBat B Le Berlingot, 9 rue Nina Simone, CS 14021, F-44040 NANTES CEDEX 1 (hereinafter referred to as "iAdvize"). A corresponding data protection contract with iAdvize is in place. Further information on data protection can be found in iAdvize's privacy policy at: https://privacy.iadvize.com/en/
The following categories of data may be processed:
• product affiliation
• Master data (e.g. first name, surname)
• Address data (e.g. street, zip code)
• Contact details (e.g. telephone number, e-mail address)
• message content
Personal data that you provide us with is transmitted to us in encrypted form via a secure connection. The security procedure used (SSL – Secure Sockets Layer) corresponds to the usual state of the art. We use encryption with a 256-bit key for this. SSL encryption (recognizable by https:// in the address line of the browser and a lock symbol in the status bar at the bottom of the browser) is a protocol for encrypting data during transmission from the web server to the browser. During transmission, personal data is encrypted between the user's computer and our SSL server using the SSL protocol.
7.2 Purpose of data processing
The personal data is processed exclusively for the purpose of processing and answering contacts.
7.3 Duration of data storage
Your personal data will be deleted as soon as the purpose required for processing has been fulfilled. Different retention periods may arise due to legal requirements.
8. Data processing of personal data using social media platforms
8.1 Description of data processing
a) Use of corporate websites
We maintain publicly accessible profiles on various social networks. As the operator of a company presence on the social media platforms, in the form of a social media fan page or a comparable design (“corporate presence”), we can only view the information stored in your public profile, and only if you have such a profile and are logged into it while you access our company website. In addition, we can see the information that you actively share with us via private messages and other direct communication channels. This includes, depending on your individual privacy settings, among others
• Master data (e.g. first name, surname)
• Contact details (e.g. telephone number, e-mail address)
• dates of birth
• social media name
• number of followers
• profile picture and other publicly available pictures and/or
• interests and other personal information.
When you visit our profiles, your personal data is not only collected, used, and stored by us, but also by the operators of the respective social media platform. This also happens if you do not have a profile on the respective social media platform yourself. The individual data processing operations and their scope differ depending on the operator of the respective social media platform and are not necessarily comprehensible for us. How the social media platforms use the data from the visit for their own purposes, to what extent activities on the respective pages are assigned to individual users, how long the social media platforms store personal data and whether data from a visit Third parties are not named conclusively and clearly by the social media platforms and are not known to us.
In addition, anonymous usage statistics are made available to us by the social media platforms, which we use to improve the user experience when visiting our company website. For details on the collection and storage of your personal data and the type, scope, and purpose of their use by the operator of the respective social media platform, please refer to the privacy policies of the respective operator. This is extensively referenced:
• Weibo：https://www.weibo.com/signup/v5/privacy
• WeChat：https://www.wechat.com/zh_CN/privacy_policy.html
• Tiktok：https://www.douyin.com/draft/douyin_agreement/douyin_agreement_privacy.html?id=6773901168964798477
• Bilibili：https://www.bilibili.com/blackboard/privacy-policy.html
We would like to point out that you use the social media platforms and their functions at your own risk. This applies in particular to the use of the interactive functions (e.g. commenting, sharing, rating).
b) Contact via social media
You can use our profiles on social media platforms to contact us (e.g. by creating your own posts, responding to one of our posts or by privately messaging us). The personal data you provide to us (see above) will be processed by us exclusively for the purpose of being able to contact you.
8.2 Duration of data retention
Your personal data will be deleted as soon as the purpose required for processing has been achieved. Different retention periods may arise due to legal requirements.
9. Web store
Please note that once you click the “Now Buy” of the products presented on the website, the webpage would automatically transfer to another website (https://shop.sennheiser.com.cn/). The processing of personal data would be subject to the privacy policy released on that website.
10. Job applications
Please note that once you click the “Global Job Vacancy” and “Your Application”, the webpage would automatically transfer to the website of Sennheiser electronic GmbH & Co. KG’s (HQ), a foreign website. The processing of personal data would be subject to HQ’s privacy policy and takes place in Germany.
For details, please refer to the privacy policy of HQ at https://en-de.sennheiser.com/privacy, and in case of any questions related to your personal data, you can reach its data protection officer at E-Mail: [email protected]
11. Automated decision making or profiling
Automated decision-making or profiling do not take place.
12. Entrusting others to process, provision, transfer, publicly disclosure and storage of personal information
12.1 Entrusting others to process
As mentioned above, in certain cases, we use so-called data processors that support our activities with their services (this includes services to store information, technical support, marketing, analysis). These third-party service providers have access to your personal information needed to perform their duties but cannot use this information for any other purpose. These service providers are obliged to process personal information in accordance with the provisions of this Policy and our instructions.
12.2 Provision of personal information to others
We will not provide your personal information to any company, organization or individual other than us unless we obtain your separate consent. When we provide your personal information to other personal information processors based on your consent, we will inform you of the recipient's name, contact information, processing purpose, processing method and type of personal information.
12.3 Transfer of personal information in special circumstances
In the case of merger, division, dissolution or declaration of bankruptcy, etc., these may involve the transfer of your personal information. In such a case, we will inform you of the name and contact information of companies and organizations that receive your personal information and require the companies and organizations to continue to be bound by this Policy. If the company or organization wishes to use the personal information for other purposes than described in this Policy, they shall ask you for your consent to process your personal information again.
12.4 Public disclosure of personal information
We will not disclose your personal information publicly, except in circumstances where you consent to such public disclosure or in the event that we must publicly disclose your personal information in accordance with the requirements of laws, regulations, mandatory administrative enforcement or judicial requirements.
12.5 Storage of personal information
We will store your personal information in the People’ Republic of China during the period necessary for providing you with our Website. We will not transfer your personal information outside of the People’ Republic of China without your separate consent or informing you of the foreign recipient's name, contact information, processing purpose, processing method and type of personal information.
13. Protection of personal information
We use safety protection measures that meet the industry standards to protect your personal information and prevent unauthorized access and divulgence, falsification and loss.
In the unfortunate event of a personal information security incident, we will act in accordance with the requirements of laws and regulations and take the corresponding legal responsibilities. We will inform you about the basic situation of the security incident, measures we have taken or will take to deal with the incident and advice how you can prevent and reduce risks independently. We will inform you in time by mail, letter, telephone or push notice. If it is difficult for us to inform each person one by one, we will make an announcement in a reasonable and effective way.
At the same time, we will also take the initiative to report the disposal of a personal information security event in accordance with the requirements of the regulatory authorities.
14. Rights of data subjects and right of appeal to a supervisory authority
As the data subject, you have the following rights vis-à-vis Sennheiser as the controller:
• Right to withdraw– The right to withdraw consent given to the processing of personal data
• Right to know, determine, restrict and object – The right to know, determine, restrict or object the processing of personal data
• Right of access and copy– The right to access and copy what data is being processed and how
• Right to data portability – The right to transfer personal data directly to another data processor (providing a transferable means)
• Right to correction and supplementary– The right to request that inaccurate and incomplete personal data be corrected and supplemented
• Right to erasure – The right to have personal data erased under any of the following conditions in case we do not delete your personal data in time: (a) where the purpose of handling has been achieved, it is impossible to achieve such purpose, or it is no longer necessary to achieve such purpose; (b) where the personal information handler ceases to provide products or services, or the storage period has expired; (c) where the individual withdraws his/her consent; (d) where the personal information handler handles personal information in violation of laws, administrative regulations or the agreement; or (e) other circumstances stipulated by laws and administrative regulations.
• Right to explain – The right to request us to explain the handling rules.
• Right to complain – You can complain to the supervisory authority responsible for Sennheiser. You can also find a solution through the responsible People`s Court if you are not satisfied with our reply, especially if you think the way we process your personal information violates your legitimate rights and interests.
15. Children’s personal information
Please note that we will not process Children’s personal information under 14 years old. If we find ourselves processing Children’s personal information, we will delete relevant data as soon as possible.
16. Changes
Since Sennheiser's website may undergo changes, it may be necessary to update the privacy policy in individual cases. Sennheiser reserves the right to change this privacy policy at any time. The current version of the privacy policy and information can be accessed on the Sennheiser website at https://en-cn.sennheiser.com/privacy-policy.